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TERMS AND CONDITIONS For Clients  

SECTION 1 – OVERVIEW These Terms and Conditions (“Terms”) sets out the terms, policies,rules, and conditions through which our application (“application”, “platform”,“app”) Pronto. Pronto app is an easy-to-use app for clients for bookings ofsalon services. In this document the terms such as “we”, “our”, “us” will bereferred to Pronto app “you”, “user” “member” will be directed towards anyonewho is using our application as a client. Please note that your access to anduse of the service is conditioned upon your acceptance of and compliance withthese terms and it creates a contractual relationship between you and ProntoBooking Ltd. Pronto reserves the right, without limitation, to terminate, limit, modify,or cancel any term stated here, at any time, with or without notice. 

‍SECTION 2 - USER AGREEMENTTogether with our Privacy Policy, ourPayment Policy, these Terms and Conditions constitute an agreement between ourapplication and you as a client and user. By using our application, you haveengaged in our “service” and agree to be bound by the following Terms and henceyou are also in consent with this agreement. These services will also includethe terms and conditions or any other page where we have posted the link ofthese Terms. The following Terms will apply to all the users who are using our applicationin any way and all the users hereby agree to be bound by these Terms andConditions.Make sure to properly read these Termsbefore starting using our application. You do not have the authorization to useour services and application if you are not agreeing with any of the Terms and Conditions,Privacy Policy, or any other specific agreement or policy given through ourapplication. If these Terms are considered an offer, acceptance is expresslylimited to these Terms. 

‍SECTION 3 - EXPLANATIONSIn our Terms and Conditions for clients, thefollowing terms will have the following meaning:a.    “Agreement” shall mean theuser’s consent in compliance with these Terms and Conditions, Terms andConditions for Professionals and our Privacy Policy. b.    “Application” means Pronto’smobile application and our platform through which we will be providing ourservices. c.    “COPPA” means “ChildrenOnline Privacy Protection Act” as described in our Privacy Policy. d.    “Client” means the personwho is going to use our app, schedule his/her bookings and appointments and usethe services offered by the professional user. e.     “EEA” means the European Economic Area. Pleaseread our Privacy Policy for more details. f.     “FORCE MAJEURE” event meansan event that is beyond our control. (sec 10)g.    “GDPR” means “General DataProtection Regulations”  as described inour Privacy Policy. h.    “Payment Methods” mean themethods under which the funds can be deposited. Currently, clients can depositand make payments through Stripe.   i.     “Platform” means our applicationthrough which we will offer our services. j.     “Price” means the totalprice of an appointment or booking. k.    “Professional” and“Professional User” means the person who is operating the salon. l.     “Service” means the serviceattainable through our application. m.  “Service Charges” means thecharges or commission of Pronto services, currently set at 3% of the totalprice. Services charges are only taken from the clients and not from theprofessionals. n.    “User” means anyone who isregistered on our application. This includes the professional, general user,client, business owner, etc.   

‍SECTION 4 - ELIGIBILITYAND REQUIREMENTS 4.1. Age RequirementYou must be over 18 in order to use our applicationand services. Also, to be in compliance with the COPPA we do not knowinglycollect any personal data from anyone under the age of 13 and If you are under theage of 13 and want to use our services, you must provide us with your parents’or guardians’ consent that they have consented that you may use the application.a.         NoticeTo Parents: You can let your child use this applicationwith your consent. 4.2. ParticipationRequirementsTo use our services both the business owners/professionalsand clients will be required to install our application that can be downloadedfrom Apple Store and Google Play. All users of our app will be required toregister to use the app and provide their data. To know more about our datacollection please read our Privacy Policy.  During the registration process, you willprovide complete and accurate information and you and only you are responsiblefor maintaining your account information.  

‍SECTION 5 – PAYMENT AND CANCELLATION POLICYWhenever you as a client use our services, it will be according to the rules and regulations. The payment will be according to the payment plan which is accessible through Stripe gateway. The client will pay partial deposit to secure the appointment or booking at the salon or the store of the professional user and pay the remaining amount at the salon/store.Unless, specified before, the client will pay the remaining amount as settled by the professional user. Please note that Pronto app and the professional users reserve the right to change, remove or modify any of the payment methods and the clients will be expected to follow such changed and modifications.

‍5.1 - Rules Of Our Payment Policy: The     prices vary from business owner to business owner and depend on the     particular professional and his/her services being provided in salon,     services and quality. We do not control the prices determined by the     designers.    The     structure of the prices will be Pay Per Order (PPO). The buyer will pay in     advance according to the PPO. The mode     of payment will be through Stripe.    The clients     will pay a deposit for the purpose of booking an appointment at     professional user’s salon or store. In addition to the deposit the client     will also pay a service charge to Pronto app. All of the     amounts of the orders/bookings will be held by Pronto as escrow acting for     both professional and client until the appointment is completed.   After the     completion of a successful order, the total net amount will be transferred     to the professional’s account.

‍5.2. CancellationPolicyClients have to abide by the rules set up by the respective professionals they have chosen to make their appointment with. In any case, clients will need to inform the professional users at least 48 hoursbefore their appointment. If a client informs the professional user in time then the appointmentcan be rescheduled to some other date and time. If the client is unable toinform the professional user in time then it’s upto the professional user todecide about the rescheduling of the appointment. In case if there are noconsensus between the client and professional user then the appointment willdeemed to be considered as cancel and no refunds on deposit will be issued tothe client.  

SECTION 6 -DISCLAIMER OF WARRANTIESBy participating and using the services of our application, each client,business owner, and user, in general, accepts all responsibility for, andhereby releases and agrees to indemnify and hold harmless Sponsor and theirrespective parent companies, subsidiaries, affiliates, agents, promotion, andadvertising agencies, including, franchisees, and each of their respective officers, directors,employees, shareholders, and successors, assigns, and service providers fromand against any claims, liabilities, damages, or expenses that may arise fromactions taken by such users’ participation in the program, or for any harm orinjury caused by any third party. 

‍SECTION 7 –DISCLAIMER REGARDING RESPONSIBILITY By using our services, all users (including businessowners and customers) understand that our application is not the original business entity or business operating a salon, but it is only a platform for the users who are neither employees nor associates of our application.Therefore, it would be upon the users to handle every possible outcome of the transaction they have done or delivered.

We are only responsible for our application in cases that our application causes any problems or issues to the user. But even in that case, we will make sure to ascertain that the application was being used properly and in accordance to guidelines and whether any users have revealed any account information (such as passwords, personal information, etc) to anyone. Thereby, if a user of our app is found to be responsible, we will not be held responsible for any damage. By using our application and our services you are acknowledging that you are participating in your own free will in using Pronto’s application and using any of our services. You submit, affirm and confirm that you’ll use your own due diligence and judgment before attaining any services provided through our app. We cannot foresee or administer any meeting that may take place between the two people and potential clients and business owners who have met through our application therefore we cannot guarantee anyone’s safety for any reasons whatsoever, therefore, it is up to the users to discern any risks associated with any listing before initiating or taking any step in a forward direction. In any case, Pronto’s app and Pronto Booking Ltd will not be held liable for any accident, assault, mishap, fraud, or any other wrongdoing.All users hereby affirm, confirm and consent that our application, its owner(s), the team members, employees, and their affiliates cannot and will not in any way be held accountable --legally or otherwise-- for any job that was done through our platform. By using and working through our platform, all users hereby acknowledge and agree that any legal claims, lawsuits, legal actions, complaints, or judicial proceedings resulting from any task, transaction, or violation of the law can only be filed against a person who was directly involved in that particular task, transaction, job or violation of law and our platform will not be involved in any legal claim, lawsuit, legal action, complaint or judicial proceeding resulting from any such order, task, violation or job.  

‍SECTION 8 -THIRD-PARTY LINKS DISCLAIMERCertain content and services available via our services may include materials from third parties. Third-party links on this site may direct you to third-party platforms and links that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party content, materials or platforms.  

SECTION 9 - LIMITATION OF LIABILITYIn no event will the owner(s), staff, team members, officers, employees, affiliates, agents, service providers and licensors of Pronto and ProntoBooking Ltd be liable with respect to any subject matter of our app under any contract, negligence, strict liability, or other legal or equitable theory for anything that a business owner or a customer might do or say on and through our app. Furthermore, the owner(s), staff, team members, officers, employees, affiliates, agents, service providers or licensors of Pronto and ProntoBooking Ltd will not be liable for any special, consequential, indirect, incidental, punitive damages or lost profits to anyone, however, caused and on any theory of liability (including negligence) arising in any way out of services and the application of Pronto.   

‍SECTION 10 – DISPUTES AND COMPLAINTHANDLING PROCEDURE Any Disputes arising out of any issues orproblems related to our application shall be handled through the mediation process. Please note that nothing contained in these Terms and Conditions willhinder the statutory or legal rights of any person or entity however, in case of dispute the following procedure will be implemented as the first choice.
‍a.    If any user has a complaint or dispute under or in respect of the subject matter of these our application, it’s working or the user is aggrieved for any other reasons, the grieved user may, within 3 business days of the complaint or dispute arising, give written notice (complaint notice) to us.
‍b.    The complaint notice must also be sent to the email: support@prontobooking.co.uk.
‍c.    If the dispute or complaints not resolved within 10 business days of receipt by the other user of the complaint notice (or such further period as agreed in writing by the users) the dispute or complaint must be referred to the chief executive officer of the Pronto application who must meet in a bona fide attempt to resolve the dispute or complaint.‍ 
‍d.    All users, service providers and professionals must continue to perform their obligations while the complaint is being handled during this period.

Please note that alternate dispute resolutions replace the right to go to court. All users of our application understand and hereby agree and acknowledge that by using our services, users are waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this dispute and complaint handling clause, the users might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions).  Except as otherwise provided below, those rights are waived. According to this clause any dispute arising from our services shall be resolved through dispute handling procedure and arbitration and mediation as stated in the English and Wales CivilProcedure Code. If the dispute cannot be resolved through mediation, then the dispute will be resolved through binding arbitration conducted in accordance with the rules of the legal system of the nation of the United Kingdom.